Last updated: 10 September 2026
This Refund Policy explains when we refund paid transforms on Outpaint.co.uk. It forms part of our Terms of Service. The short version: if we don't deliver, you don't pay — and nothing here reduces your statutory rights.
Nothing is charged for generating an image. Your result is produced first and shown to you as a small, blurred preview, and you can regenerate it free of charge as often as you reasonably need — each attempt is a fresh generation, not the same image again. You pay £1.50 only when you choose to unlock a finished result at full resolution. If none of the attempts is what you wanted, you can simply leave without paying anything.
You are never charged for a result we refuse to deliver. Your image is generated and safety-screened before you are asked to pay, so if our content-safety screening blocks it — either because the generated image was flagged, or because it could not be safety-checked at all — no payment is taken and there is nothing to refund. The same applies if our AI is unavailable and we fall back to a simplified result: that is given to you free of charge, and you are told so on screen.
We will provide a re-run or a full refund where:
Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described. If it is not, you are entitled to a repair or replacement (for us, a re-run), and if that is impossible or doesn't fix it, a price reduction — which can be a full refund, paid within 14 days to your original payment method. If faulty digital content we supply damages your device or other digital content, you may also be entitled to compensation. This policy adds to those rights; it never replaces or reduces them.
A paid transform is digital content delivered immediately. At checkout, before you pay, you tick a box expressly consenting to immediate delivery and acknowledging that you lose the 14-day cancellation right under the Consumer Contracts Regulations 2013 once processing begins. If for any reason that consent and acknowledgment were not validly obtained for your purchase, your 14-day cancellation right remains intact and we will honour it. Losing the cancellation right never affects the faulty-content rights in section 4.
Because AI output is inherently variable and creative, simply not liking the artistic result of a transform that completed successfully and as described is not, by itself, a fault and is not normally refundable. This is also why the preview and regeneration steps in section 1 are free: you can see what a result looks like, and try again as often as you reasonably need, before any money changes hands. Even so, we review every request fairly and may offer a goodwill re-run or refund at our discretion. The free "stretch to fill" resize mode does not use AI and involves no payment, so no refund applies to it.
Email support@outpaint.co.uk from (or quoting) the email address you used to pay, with a short description of what went wrong and, if possible, the approximate date and time of the transform. We aim to respond within a few business days.
Approved refunds are issued via Stripe to your original payment method. Once processed, your bank or card issuer may take a few additional business days to show the credit. If you believe you have been charged in error, please contact us first so we can resolve it quickly — it is almost always faster than a chargeback, though contacting us first is never a condition of your legal rights.